Please read our FAQ before sending us a message.
In order to have the benefits of IoT-Shops sales and easily manage your shopping, invoices, shipping addresses and following your order process you should have a IoT-Shops account. It takes 2 mins. to create a account.
On the main page click Login button. A register form will appear. Fill the form with your details. You’ll have a confirmation e-mail to complete the registration.
Yes, you are protected with with SSL certificate
You can easily retrieve your password by providing your e-mail address by clicking “Lost your password?”
For totally delete your account please send us an e-mail at firstname.lastname@example.org
PLACING ORDER & SHIPMENT
Actually this belongs to your location. In usual conditions delivery completed about 2-7 days max.
You have tracking ID after your order. Also you can track your order on your Tracking account page.
In fact this is not possible. But some cases if the request is acceptable our team will try to help you. So please send an e-mail about your request to email@example.com if we can do about you request or not.
Yes sure. You can cancel your order within 24 hours by e-mailing to firstname.lastname@example.org. Your payment will automatically be refund after cancel process. Refund process may take 2-4 days to seen on your your credit card.
Our online shop is open worldwide. Possibility of buying from abroad is directly dependent on the fact of the shipping costs.
In some cases countries applies custom expenses due to their custom rules for the parcels that we shipped. On this cases customers has to pay for custom expenses that may occur.
You will have your invoice via e-mail after your order completed.
BILLING & PAYMENT
You can pay by
+ Credit Card (Master,Visa,American Express)
+ Direct Bank Transfer
All payments are secure with SSL checkout.
Yes sure. If you want to purchase high quantity of product please contact with our sales team in order to get discounted price. Just e-mail to “email@example.com” about the the product and the quantity that you want to buy. Our sales team will prepare a discounted quote for you.
It takes usually 2-4 days.
If you are a company please provide the VAT number in order to create a invoice.
Please e-mail to firstname.lastname@example.org
As soon as your refund request is confirmed by our Customer Care service, you will receive your money back whithin 3 to 5 business days depending on your location and the method of payment used.
To contact our Customer Care team please an e-mail to email@example.com.[Support will get back to you as soon as possible (usually within 24-48 hours). Queries during weekends will be answered next Monday]